A trained staff member produces many times what an untrained staff member produces.
Types of Training in Operation
| Type | Timing | Content |
|---|---|---|
| Initial qualification | Before the first site | Policies + safety + service |
| On-site training | Upon assignment | The site's requirements |
| Technical training | As needed | Specialized skills |
| Periodic refresher | Annually | Review + updates |
The Content of the Initial Qualification
- The company's values and professional conduct
- Basic occupational safety
- Service procedures (SOPs)
- Dealing with clients
Conclusion
Systematic training builds staff who provide consistent, advanced service.