The comprehensive operation contract (Integrated/Total FM) puts all facility services under one umbrella — but "comprehensive" doesn't mean "everything."
What the Comprehensive Operation Contract Usually Includes
- Preventive, corrective, and emergency maintenance
- Daily and deep cleaning services
- Supplying and managing staff
- Managing the air-conditioning, electricity, and plumbing systems
- Managing the elevators (or coordinating with the specialized company)
- Field supervision and reports
- A report management system
What It Usually Doesn't Include
- Maintaining production equipment or medical devices
- Renovations and major construction works
- Hazardous waste management (needs licensed companies)
- IT and network systems
The Advantages of the Comprehensive Contract
| The advantage | The impact |
|---|---|
| One responsible party | No conflict in responsibility |
| A unified report | A comprehensive picture from a single source |
| Economies of scale | A better price than separate contracts |
| Integrated coordination | Services that integrate, not conflict |
Conclusion
The comprehensive contract is suitable for large or multi-site facilities. Read what it includes carefully — "comprehensive" is a relative definition.